I mean, what would you have done in my shoes? I was at the drive-thru window at the bank, as I usually was, and I had finished the customer’s transactions. I got on the mic and asked if there was anything else that I could do for them. They clearly said no.
Then they sat there doing what appeared to be nothing for about 5 or 10 minutes. Then, suddenly, they sent the box back in with yet another transaction. At this point, I couldn’t help but doubt myself. Did they really say no, that they didn’t have anything else for me to do, or is that just what I wanted to hear?
And then, after I finished their transaction, again, what did I say to them? I’d already told them to have a good afternoon. What else was there? Should I have said it again?