A Conversation with the Manager

In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…

Conversation With the ManagerSo there was this one time when my manager pulled me and another drive-thru bank teller aside and informed us of something interesting. I take that back. It wasn’t interesting. Sorry, sometimes I confuse the word interesting with annoying. She said she had received a phone call from a customer who complained that the tellers at the drive-thru were not friendly.

Excuse me?! Not friendly?! I might be a cynic in real life, but when I was on the job, I was all kinds of polite. I dare say I was a delight to be around! Need an example? Here was my regular script as the drive-thru teller…

“Good morning!” or “Hi, how are you today?” (depending on the time of day)… then I run Joe Customer’s transaction… “Thank you Mr. (or Ms.) Customer, is there anything else I can do for you? Have a good day (or afternoon or weekend).”

Is that not polite? I would even smile if the mood hit me, which could have been placing my delicate face at great risk. I’m sure it’s a stretch for some folks who know me in the real world to believe that I can actually curl the edges of my mouth up into a smile, but it can be done. It’s even been caught on film.

I guess some people aren’t happy unless they’re complaining about something. And believe me, there were plenty of customers who seemed to live for just that purpose. At the time, I really shouldn’t have let it bother me. After all, it was just one customer out of however many hundreds I dealt with each week.

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6 thoughts on “A Conversation with the Manager

  1. We used to get that in drive-up, too. But what’s worse is that they complained they couldn’t see us. Like, if visual human interaction was that important to their transaction they couldn’t just walk inside? We had a shade we pulled down to protect our eyes from the sun, and reduce glare on our monitors. Our manager took it away because “too many people complained.” So we squinted a lot more, were slower, and more mistakes were made. But at least the customers could see us.

    Liked by 2 people

  2. I got a complaint or two during my time driving transit buses. Tell me- how much cheerfulness do you expect me to convey when you show me your ride card, I say, “Thank you,” and you continue moving to find your seat? I’m not a miracle worker who’s gonna be in two places at once, one driving and one to come back and hold your hand. People are crazy.

    Liked by 1 person

  3. I don’t know… see this post wasn’t really friendly enough for me. Just kidding! I hate when people complain just to complain because then it sets you on edge and makes you wonder if you really did something wrong.

    Liked by 1 person

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