In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…
Remember the Girl in the White SUV who occasionally came to my drive through lane at the bank? One time when she came by, the other tellers felt the need to explain to the customer service people who she was. It was then that something bizarre happened.
We pulled up her account so that one of the customer service reps could have her memory jogged. Turns out, the Girl in the White SUV was due to receive a phone call regarding her account. I’ll spare you the details, but it was suggested that I be the one to call her.I knew there was no way I could do that. I knew that, as a teller, it was well within my job description to call a client. But, the thing is, I had a hard time talking to her when she came to the window. I could barely get out the words “have a nice day” without tripping over my tongue or raising my volume by 7 decibels. So the customer service rep volunteered to call her.
Once this happened, the Girl in the White SUV was scheduled to come in and meet with her the very next day. At that point, the customer service rep claimed that she would be able to find out anything I wanted to know about her. Did she have a boyfriend? What sort of movies did she like? What was her favorite type of flower? Did she like Star Wars?
I had a hard time believing that our customer service rep would be able to work movie preferences into a conversation about the Girl in the White SUV’s banking needs…
CSR – “Well, it looks like your account is in pretty good standing. So what do you think of the movie Back to the Future?
White SUV – What does that have anything to do with my account?
CSR – Oh, it’s just a standard random question that the computer spit out. I don’t make up the surveys.
White SUV – In that case, Back to the Future is the most awesome movie ever made.
CSR – I see, and do you know that the guy at the drive through lane exists?
White SUV – There’s a guy over there? All this time I’ve thought it was some disembodied voice and a drawer that just magically spit out my receipts. That’s crazy!
And they lived happily ever after. The end.