Required Learning

In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…

Eight hours of my life that I will never get back.

That’s what I lost that day when I drove to Durham for a teller referral class. I was hoping to avoid icebreaker activities and role plays. I was unsuccessful on both counts. One of the first things we did in that class was to stand up and go around the room to carry on a two minute conversation with three different people that we had never met before. Yeah, I was real comfortable with that.

That afternoon, we were forced to leave the comfort of our own tables to pair up with yet another stranger in order to role play back and forth. One would be the customer while the other was the teller. We switched roles a few times before that nightmare ended.

In between all of this, I gained absolutely no new information. See, part of the hope of forcing me to take this class was that I would learn something that would make me a little better at the referral portion of the teller position. I didn’t learn anything new. I didn’t gain any new insights into my introverted personality or how to use my personal strengths to excel in my job. I also got annoyed by my classmates.Required Learning - AnnoyingReally, I was just annoyed by two of them. Across from me was a college age girl who loudly complained throughout the entire day that we were taking too long. She wasn’t lying, the class was dragging on and on. After three hours of class, we had only covered one of the four chapters in the workbook. But complaining about it wasn’t making it go any faster.

Sitting directly to her right was an emphysemic chain smoker who not only complained, but I’m fairly certain she deposited one of her blackened lungs on our table. I don’t think I’ve ever heard anyone cough so much in one day. But we were there for a really long time.Required Learning - CoughI’m not a teller anymore, so I don’t have to go to another of these classes ever again. And I thank God for that small miracle.


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