Operations Meetings at the Bank

In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…

Bank Teller 4Each month, the bank employees would get together early in the morning to discuss updates to bank operations. These meetings were led by an operations manager who came to let us know what we were doing well, what we were doing wrong, and shared with us the important topic of the month. I say important but, to me, it just seemed to rehash some common sense issues that some people still had a problem grasping. Mostly because they lacked common sense.

One time, the topic revolved around safe deposit boxes. Why these things still exist is beyond me. People can buy some pretty affordable home safes from Wal-Mart. Keep your valuables nearby. It’s what I’d do if I had something valuable. Anyway, we had recently run into an issue of a customer who had gone extremely delinquent on his safe box payments. So we had to drill his box and get rid of his belongings.

No one really knew what happened to that customer. He wasn’t dead, because he’d made loan payments as recently as a couple months prior to our meeting. Those who had attempted to contact him got a working voicemail recording, so he’d clearly been paying his phone bill. One of our co-workers mentioned that the problem could have been amnesia.

The operations guy didn’t quite hear her, so he got her to repeat what she said. Again, she asked about amnesia. But he still didn’t understand her. She said it a third time and finally it clicked. It didn’t resolve anything about the delinquent customer, but it helped to bring the conversation to a close.

In the operations manager’s defense, she was pronouncing amnesia as “umnesia.” I knew what she was saying right away. I mean, really, it wasn’t that far off from the proper pronunciation and you could really pick up the context clues. And if you ask me, “umnesia” works.

I mean, go up to a victim of memory loss and ask, “What’s your name?”

“Ummmm…”

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