In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…
Ah, management. In our careers, we are bound to have good managers and bad managers. In my early days as a bank teller, I had a very bad manager.At one point, we lost our assistant manager for reasons that were never made clear to me. She was someone who was patient and understanding and provided a sense of encouragement to the employees. Once she was gone, she was missed in our branch. As a way of letting her know that we would miss her, the tellers and customer service representatives decided to get together after work one evening to take her to dinner. Our manager was not included in the invitation.
Now, I was not able to attend that evening out with the coworkers, but I heard all about it the next day. Apparently, at the end of the work day, someone let it slip that everyone was meeting our former assistant manager for dinner. Manager was displeased. I didn’t have to be in until 1pm the following day, so I missed the ensuing fireworks of the morning.
Manager was obviously furious about not being included. But the reasoning for her lack of inclusion was that she was not a likable person. Thus, people didn’t want to hang out with her socially. However, being the petty person that she was, she complained and basically demanded that if the “team” was to have an outing after hours, that all members of the “team” were to be included. I’m sorry, but who is she to determine who any of us could and could not spend time with off the clock? I’m pretty sure that human resources would have had a problem with that little temper tantrum.And that’s exactly what it was. Generally, she had one of these tantrums about once a week. I wasn’t always around to witness them, but it was really awkward when I was. One of my fellow tellers decided to keep a list of things that our manager did or didn’t do, whatever the case was. That way, when things finally came to a head, there would be documentation of what she was doing wrong.
Here are a couple things that my coworker had already written down in her handy little notebook:
*Manager would choose the monthly Saturday on which she wished to work. Usually, the full-timers went on a cycle and worked one Saturday each month. Our manager, some months previously, signed up for the first Saturdays in both November and December. The week prior to the social outing that she was not invited to, she realized that the first Saturday in November would be the day after Halloween. Since she was planning to attend a Halloween party and get wasted, she didn’t want to work the next day, as she planned to be hungover. But she couldn’t switch with anyone, because the assistant manager no longer worked for our bank, and the other two in-branch representatives had unbreakable plans on that day. So what did she do? She complained that she couldn’t be as immature as she wanted to be because she would have to take responsibility for her actions the next day. She then went on to declare that she was disappointed in our two representatives and the fact that they were unwilling to be flexible on the issue. I should mention that they also take turns working the Saturdays that fall on three-day weekends. The manager was scheduled to work Memorial Day weekend, but had to switch because something had come up. At that time, one of the reps was available to work. But it was determined that it would still count as the manager’s three-day weekend, not the rep’s. But they’re the ones who were inflexible.
*Another example of immaturity appeared in the form of one of our clients. There was a local business owner who, for one reason or another, our manager did not like. It was a personal issue that had very little to do with banking. It wasn’t about whether they had accounts in poor standing, she just took personal joy whenever something bad happened to them. On one occasion, she came out of her office visibly giddy over the fact that this business owner had been sued over something. Would you consider it unprofessional to walk into the lobby with a smile on your face and announce to your employees that one of your regular clients is in legal turmoil? I’m pretty sure it is.There were many other examples listed in the notebook. I was remarking after work one day that our manager showed all the maturity of a 10-year-old. But then I thought about some 10-year-olds that I knew and realized that I was giving my manager far too much credit.