In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…
One time, this customer/doctor came by to make a deposit. He came into the lobby, and since the other tellers were helping other clients, and I had no one at the drive up window, I did m duty and helped out. By the way, this was my greatest fear at the time. Being forced to deal with a customer face to face instead of being separated by 2 inches of bullet resistant glass. That’s a nightmare. Anyway, I’d helped this same doctor before and had picked up that vibe that he just didn’t like me. I later found out he’s just rude to everyone.
The deposit slip that he handed me was, I assumed, filled out correctly. He wrote the amount of the check to be deposited. He wrote the total at the bottom. Well, to say he completely filled the thing out correctly would be a stretch. See, he didn’t fill out his account number. This guy never filled out his account number.
Remember, I said I assumed. Lesson learned: Just because someone has an MD after their name does not mean that they are competent enough to perform simple transactions at the bank. I ran his transaction based on what he wrote on the deposit ticket (after I looked up his account number). Then, when I handed him his receipt, he pointed out that the check was for $20,000. Not for $18,000 which I had run the deposit for.
Why would I run the deposit for $18,000? I’m glad you asked. Because that’s what he wrote on the deposit slip. And since I assumed that he was competent enough to write the correct amount on the deposit slip, I didn’t pay attention to the check. I know, I should have. I usually do. Again, this is what happens when one assumes.
So when he pointed out the mistake, he was kind of a jerk about it. He talked down to me like I was an idiot. I stood there and took it. I reversed the transaction and ran it correctly. I refrained from mentioning that he was the one who wrote the wrong amount on the slip. Seriously, how do you make that kind of mistake? How do you write 18,000 when the check is clearly for 20,000? I could see someone leaving off a zero, or maybe adding one by mistake. But 18 and 20 look nothing alike.
Again, I realize that I should have paid closer attention to his check. But from then on, instead of assuming competence, I assumed everyone was ignorant, no matter their educational credentials.
I swear, if stupidity were a fatal disease, it would be the number one killer in the United States.
Oh I like that. I should get t-shirts made.