In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…
The first has to do with ATM deposits. I know that, somewhere along the line, someone told customers that they don’t need to have a deposit ticket with the deposit that is made at the ATM. This is more true today than it was when I worked for the bank several years ago. Advances in automated teller technology allow people to just insert checks and cash with no more information than what’s on their handy dandy debit card. But, back in the day, all that paperwork was crucial to making sure money got where it was going. Back then, when people made ATM deposits, they would put everything in an envelope and the machine would print their deposit information on the outside, including account number and deposit amount. Don’t worry, all that information remained safe inside the ATM. The only eyes to see any of that information are the eyes of your friendly neighborhood bank tellers. However, it was always a huge headache to pull out those envelopes with nothing but checks or cash inside them. Even though all that information was on the envelope, we still had to have the proper paperwork to send to the back office. Once, as I worked my way through 22 ATM deposits from the weekend, only 3 of them included the appropriate forms filled out. That was frustrating.
Frustration number two came late one afternoon. It was 4:55, to be exact. For those not in the know, that’s five minutes prior to the branch’s posted closing time. A man came in with a plastic grocery bag full of cash as part of his deposit. Ladies and gentlemen, if you have more than $7,000 to deposit, you should probably try to make it to the bank earlier in the day. You know, at least by 4:50. You know what? That deposit meant I was over the limit that I was legally allowed to have in my teller drawer before the end of the day. So that meant that I would have to sell money to the vault teller so I wasn’t breaking any rules. By coming in with that kind of deposit at 4:55, we weren’t able to actually lock the doors until 5:10, when that dude’s business was actually done. That meant that I couldn’t balance my drawer, and more importantly, the vault teller couldn’t balance the entire branch until much later than usual. The preceding frustrations could have been avoided with a little forethought and courtesy. I know, in this day and age, that’s something that’s hard to come by. No offense or anything.
My third frustration was not the fault of a customer. Shocker, right? No, the blame falls to faulty technology. The printer stopped working late in the afternoon. This was the same day as the 4:55 deposit. Anyway, the non-working printer caused me to be unable to print off a few important papers that I needed for my personal records. This also prevented anyone from printing the proper total sheets for the branch closing at the end of the day. Yeah, it was, all in all, a good day at the bank. Especially knowing that the very next day would be another grand adventure.