In the world of banking, the people on the front lines of the industry are known as tellers. These are the people who are expected to help customers with all of their day to day banking needs. It is often a thankless and miserable position to hold. These are their stories. These are their legends…
Working at the bank, I saw all kinds of people come and go. I’d like to take some time to talk about two types of customer that were pretty typical.
The first was the kind that I saw most often: the ones who thought I was telepathic. These were the people who came to the drive through window and sent a bunch of random checks and/or blank slips in the box. Also, there are those who sent in an empty box with no indication that they needed anything at all. There are call buttons on the outside for a reason. Ladies and gentlemen of the banking world, feel free to use that button. Tellers, on the other side of the glass, are there to help you. Just don’t abuse the button. And remember, the teller can’t hear what you’re saying if you’ve pushed the box or tube into the chute. It’s really loud and overpowers your voice in the speakers. Seriously, it’s like standing in a wind tunnel. On the other end of the customer spectrum were the clients who sent detailed, written instructions along with the proper documents. Honestly, I preferred these over the ones who assumed I had ESP. But really, your instructions may not have been necessary. While I may not have always had all the answers as a part-time teller, I wasn’t a complete idiot. If you sent in your deposit or withdrawal slip already filled out, you were way ahead of the game in my book.
There are, of course, other types of customers. As many as there are personality types, I’m sure. Everyone is different. There are the ones who stay on the phone the entire time they’re at the window. There are the ones who constantly send back the box because it’s impossible to believe that the teller could have gotten it right the first time. There are the ones who refuse to show you their ID because they’ve been banking there for 30 years. But you know what? That teller you’re dealing with has probably only been around for 2 months. Wrap your elderly brain around that!